Return & Refund Policy

At Festyfood, we are committed to delivering premium frozen traditional foods with the highest standards of quality, freshness, and hygiene. Due to the perishable nature of frozen food products, our return and refund policy is designed to ensure product safety while providing fair support to our customers.

1. Returns Policy

As our products are frozen and perishable food items, we generally do not accept returns once an order has been delivered.

However, returns or replacements may be considered in exceptional circumstances such as:

• Product received in damaged condition

• Incorrect product delivered

• Product quality concerns upon delivery

• Packaging damage affecting product quality

• Missing items in the order

Customers must notify us within 24 hours of receiving the order.

2. Refund Eligibility

Refunds may be approved under the following conditions:

Damaged Product

If the product arrives damaged due to transportation or handling issues.

Incorrect Product Delivered

If you receive a product different from what was ordered.

Missing Items

If products are missing from your order upon delivery.

Quality Issues

If there is a verified issue related to product quality or safety.

All refund requests are subject to review and verification by our customer support team.

3. Non-Refundable Situations

Refunds or returns will not be accepted in the following cases:

• Change of mind after delivery

• Incorrect storage by the customer

• Failure to follow storage or heating instructions

• Product not consumed within the recommended period

• Minor packaging variations that do not affect product quality

• Delays caused by incorrect delivery information provided by the customer

• Refusal to accept delivery

4. Reporting an Issue

To report a damaged, incorrect, or defective product, please contact us with:

• Order Number

• Customer Name

• Contact Information

• Product Details

• Clear photographs of the product and packaging

• Description of the issue

Requests should be submitted within 24 hours of delivery.

5. Refund Process

Once your request is received:

Step 1

Our team will review the submitted details and supporting evidence.

Step 2

If required, additional information may be requested.

Step 3

Upon approval, a refund or replacement will be processed.

Step 4

Refunds will be issued through the original payment method used during purchase.

6. Refund Timeline

Approved refunds are generally processed within:

• 5–7 business days for UPI payments

• 7–10 business days for debit/credit cards

• 7–10 business days for net banking transactions

Actual processing times may vary depending on your bank or payment provider.

7. Replacement Policy

In eligible cases, Festyfood may offer a replacement product instead of a refund.

Replacement eligibility depends on:

• Product availability

• Delivery location

• Nature of the issue reported

8. Cancellation Policy

Before Dispatch

Orders may be cancelled before dispatch by contacting our customer support team.

After Dispatch

Orders that have already been dispatched may not be eligible for cancellation due to the perishable nature of frozen food products.

Bulk & Custom Orders

Bulk orders, corporate gifting orders, private-label orders, and customized products may not be cancelled once production has started.

9. Contact Us

For return, refund, or replacement assistance, please contact us.