Terms & Condition
Last Updated: June 2026
Welcome to Festyfood. These Terms & Conditions govern your use of our website, products, and services. By accessing our website or placing an order, you agree to comply with the terms outlined below.
1. Acceptance of Terms
By using this website, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website or services.
2. About Festyfood
Festyfood is a premium frozen foods brand specializing in traditional Maharashtrian delicacies, including Ukadiche Modak, Puranpoli, Bhakri, Chapati, and other frozen food products. Our products are prepared using authentic recipes and modern freezing technology to ensure quality and freshness.
3. Product Information
We strive to provide accurate descriptions, images, pricing, and specifications for all products displayed on our website.
However:
Product images are for illustrative purposes only.
Packaging design may vary from images shown.
Product availability may change without prior notice.
Actual product appearance may differ slightly due to manufacturing processes.
4. Orders & Payments
By placing an order, you agree that:
All information provided is accurate and complete.
Payments must be completed through approved payment methods.
Orders are subject to acceptance and availability.
Festyfood reserves the right to cancel or refuse any order at its discretion.
In case of payment failure or suspected fraudulent activity, orders may be delayed or cancelled.
5. Pricing
All prices displayed on the website are in Indian Rupees (INR) unless otherwise specified.
Festyfood reserves the right to:
Update product pricing without prior notice.
Modify promotional offers.
Correct pricing errors if identified.
Applicable taxes and delivery charges may be added during checkout.
6. Shipping & Delivery
We aim to deliver products safely using appropriate frozen food handling and packaging systems.
Please note:
Delivery timelines may vary depending on location.
Delays caused by logistics providers, weather conditions, public holidays, or unforeseen circumstances are beyond our control.
Customers must provide accurate delivery information.
Risk of product transfer passes to the customer upon successful delivery.
7. Product Storage & Usage
Frozen products should be stored according to the storage instructions provided on the packaging.
Customers are responsible for:
Maintaining recommended storage temperatures.
Following preparation and heating instructions.
Consuming products within the recommended shelf-life period.
Festyfood shall not be responsible for quality issues resulting from improper storage or handling after delivery.
8. Returns & Refunds
Due to the perishable nature of frozen food products, returns may not be accepted once products have been delivered.
Refunds or replacements may be considered only in cases of:
Damaged products upon delivery.
Incorrect product delivery.
Verified quality concerns reported within the specified timeframe.
Customers should contact our support team with supporting photographs and order details.
9. Bulk Orders & Corporate Orders
For bulk, corporate, private-label, or export orders:
Minimum order quantities may apply.
Pricing may vary based on quantity and customization requirements.
Production timelines may differ from standard retail orders.
Customized products may not be eligible for cancellation once production has commenced.
10. Intellectual Property
All website content including:
logos
designs
text
graphics
product descriptions
photographs
videos
are the intellectual property of Festyfood and may not be copied, reproduced, distributed, or used without prior written permission.
11. Limitation of Liability
Festyfood shall not be liable for:
indirect or consequential damages
business losses
loss of profits
delays beyond reasonable control
misuse of products
improper storage by customers
Our liability shall be limited to the value of the purchased product where applicable under law.
12. Third-Party Links
Our website may contain links to third-party websites for customer convenience.
Festyfood does not control or endorse such websites and shall not be responsible for their content, services, or privacy practices.
13. Privacy
Customer information is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of information as described in that policy.
14. Modifications to Terms
Festyfood reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice.
Updated versions will be published on this page with the revised effective date.
15. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.
Any disputes arising from the use of this website or our services shall be subject to the jurisdiction of the courts in Pune, Maharashtra.
16. Contact Information
For questions regarding these Terms & Conditions, please contact us.