Privacy Policy

At Festyfood, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

• Full Name

• Phone Number

• Email Address

• Shipping Address

• Billing Address

• Company Name (for business inquiries)

• Payment Information (processed through secure payment gateways)

Business Information

For bulk orders, private-label, and export inquiries:

• Business Name

• Business Type

• Country/Location

• Product Requirements

• Quantity Requirements

Website Usage Information

We may automatically collect:

• IP Address

• Browser Type

• Device Information

• Pages Visited

• Time Spent on Website

• Cookies and Analytics Data

2. How We Use Your Information

The information collected may be used to:

• Process and fulfill orders

• Provide customer support

• Manage deliveries and logistics

• Respond to inquiries and requests

• Improve website performance and user experience

• Send order updates and service notifications

• Provide promotional offers and marketing communications

• Process bulk, export, and partnership inquiries

• Comply with legal and regulatory requirements

3. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience and improve website functionality.

Cookies help us:

• Remember user preferences

• Analyze website traffic

• Improve website performance

• Deliver relevant content and promotions

Users may choose to disable cookies through their browser settings, although some website features may not function properly.

4. Payment Security

Festyfood does not store complete payment card information on its servers.

Payments are processed through trusted third-party payment gateways that use industry-standard encryption and security measures to protect customer transactions.

5. Sharing of Information

We do not sell, rent, or trade personal information to third parties.

Information may be shared only with:

• Delivery and logistics partners

• Payment service providers

• Technology and website service providers

• Government authorities when required by law

All such parties are expected to maintain appropriate confidentiality and security standards.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect personal information from unauthorized access, misuse, disclosure, or loss.

While we strive to safeguard your information, no online transmission or storage system can be guaranteed to be completely secure.

7. Marketing Communications

With your consent, we may send:

• Product updates

• Promotional offers

• Festival specials

• New product launches

• Company announcements

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

8. Third-Party Services

Our website may contain links to third-party websites, applications, or services.

Festyfood is not responsible for the privacy practices or content of third-party platforms. Users are encouraged to review their privacy policies before sharing information.

9. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill orders

• Provide customer support

• Maintain business records

• Meet legal and regulatory obligations

Information no longer required may be securely deleted or anonymized.

10. Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal information

• Request correction of inaccurate information

• Request deletion of personal data

• Withdraw consent for marketing communications

• Request information regarding data processing activities

Requests may be submitted through the contact details provided below.

11. Children's Privacy

Our website and services are not intended for individuals under the age of 18 without parental or guardian supervision.

We do not knowingly collect personal information from children.

12. Updates to This Privacy Policy

Festyfood reserves the right to update or modify this Privacy Policy at any time.

Changes will be posted on this page along with the updated effective date. Continued use of the website after changes indicates acceptance of the revised policy.

13. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.