Shipping Policy
Last Updated: June 2026
At Festyfood, we are committed to delivering premium frozen traditional foods with maximum freshness, quality, and safety. Our shipping process is designed to maintain product integrity through appropriate packaging and cold-chain handling systems.
By placing an order with Festyfood, you agree to the terms outlined in this Shipping Policy.
1. Shipping Coverage
Festyfood currently delivers across select cities and regions in India.
Our delivery network continues to expand to ensure that customers can enjoy authentic frozen Maharashtrian delicacies conveniently and safely.
For bulk orders, corporate orders, and business partnerships, shipping availability may vary depending on location and order size.
2. Order Processing Time
Orders are typically processed within:
1–2 business days for retail orders
2–5 business days for bulk orders
Custom timelines for corporate, private-label, and export orders
Orders placed on weekends or public holidays may be processed on the next business day.
3. Shipping & Delivery Timeline
Estimated delivery timelines may vary based on location.
Standard Delivery
Metro Cities: 2–5 Business Days
Tier 2 & Tier 3 Cities: 3–7 Business Days
Bulk Orders
Delivery schedules are finalized based on quantity, location, and logistics requirements.
Please note that delivery timelines are estimates and may vary due to circumstances beyond our control.
4. Frozen Product Handling
As a frozen food company, Festyfood follows appropriate packaging and handling procedures to help maintain product freshness during transit.
Our products are shipped using:
Insulated packaging
Frozen-safe containers
Temperature-sensitive handling methods
Cold-chain compatible logistics wherever applicable
Customers are advised to transfer products to a freezer immediately upon delivery.
5. Shipping Charges
Shipping charges may vary based on:
Delivery location
Order value
Product weight
Bulk order requirements
Applicable shipping charges will be displayed during checkout before order confirmation.
Special shipping charges may apply for remote locations or expedited deliveries.
6. Delivery Attempts
Our logistics partners may attempt delivery based on the information provided by the customer.
Customers are responsible for:
Providing accurate delivery details
Ensuring availability at the delivery address
Receiving products promptly upon delivery
Repeated failed delivery attempts may result in order cancellation without refund eligibility for perishable products.
7. Delays in Delivery
While we strive to ensure timely delivery, delays may occur due to:
Weather conditions
Public holidays
Transportation disruptions
Natural disasters
Government restrictions
High seasonal demand
Unexpected logistics issues
Festyfood shall not be held responsible for delays caused by factors beyond our reasonable control.
8. Damaged or Incorrect Deliveries
If you receive:
Damaged products
Incorrect products
Missing items
Please notify our customer support team within 24 hours of delivery and provide:
Order number
Product details
Clear photographs of the package and products
Description of the issue
Our team will review the request and assist according to our Return & Refund Policy.
9. Bulk, Corporate & Festival Orders
For:
Bulk Orders
Corporate Gifting
Retail Supply
HORECA Orders
Festival Pre-Bookings
Delivery schedules may be planned and confirmed separately based on order volume and destination requirements.
Customers are encouraged to place festive and seasonal orders in advance to ensure timely fulfillment.
10. International Shipping
International shipping and export deliveries are available for approved business partners, distributors, and export clients.
Export timelines, documentation, packaging requirements, and logistics arrangements will be finalized on a case-by-case basis.
For export inquiries, please contact our team directly.
11. Customer Responsibilities
Upon receiving the order, customers should:
Inspect the package immediately
Store products according to freezing instructions
Follow recommended storage guidelines
Report any concerns within the specified timeframe
Festyfood is not responsible for product quality issues arising from improper storage after delivery.
12. Contact Us
For shipping-related inquiries, please contact us.